Customer Service & FAQ's


Postage Terms & Conditions
Australian and International postage fees are determined at check-out.
Postage charge is determined per weight of each individual order.
All orders are posted within 24 hours from time of purchase.
After you purchase, you will receive an email confirmation email.
SCo. will post parcels on weekdays, weekends and public holidays, excluding Christmas Day and New Year’s Day (Australia Post only delivers on business days).


Delivery within Australia
Delivery times within Australia are 1-3 days for express and 3-7 days for regular postage.
All Australian orders have a tracking number. 
Your tracking number will be emailed to you after your order has been posted.
Deliveries may take longer at times around major holidays such as Christmas and New Year (December-January) and Easter (April). Please allow an additional 1-4 days for delivery around these times, to make sure you've got the outfit in time for the holiday!


Orders Placed Outside Australia
International delivery times are 6-12 days for regular postage.
All International orders have a tracking number. 
Your tracking number will be emailed to you after your order has been posted.

Please note international shipments can incur customs or import duties and taxes once they reach the destination.
You are liable for these charges to release the shipment as the recipient.
SCo. is unable to determine what the international import duties are.
It is best to contact your local customs office for more information.

Return Policy
SCo. describes every item as accurately as possible.
SCo. accepts returns on unworn, unused, unwashed items with tags still attached. We can exchange for another size (subject to availability) or offer an in-store credit.
Items that do not meet these criteria are unacceptable for a return.
Buyer covers the initial postage cost for any returns. Buyer is not charged additional postage costs upon the next order which follows an exchange, or when using an in-store credit from a returned item.
Please read all product descriptions, specifications and measurements carefully, prior to making your decision.
If you have additional questions about any of the products listed, please contact laura@sustainableclothingco.com.
Your inquiry will be responded to within 24-48 hours.


Returns on New Garments
Returns for new garments must be made within 7 days of receiving the garment.
If there is a fault with the garment, please notify us within 24 hours of receiving your item.
If a garment does not fit, we can exchange it for another size, if alternative sizes are unavailable we can offer a store credit.


Returns on Vintage Garments
All vintage items are sold 'as is'.
Should there be any defects, they are all mentioned in each product description. 
Please see the 'Vintage Clothing Condition Scale'  for additional information.
If you are not satisfied with your vintage garment or if it does not fit, returns can be accepted for an in-store credit.


Returns on Sale Items
There are strictly no returns on sale items.
This includes sale items purchased at market stalls, pop-up-shops, open days and anything listed on eBay, Depop or Round She Goes.


Placing an Order, Payment and PayPal Details
SCo. accepts payments online via Paypal, a secure online payment gateway. 
SCo. is also implementing the use of Bitcoin payments via Bitpay. Stay updated on these developments by signing up to the mailing list.


Return Address/Write to Sustainable Clothing Co.
Sustainable Clothing Co.
Attn: Laura Vogt
PO BOX 182, Magill
South Australia
Postcode: 5072
Australia


Complaints
If you are not happy with the way we have handled your personal information or have any complaints about our privacy practices, please send the details of your complaint to laura@sustainableclothingco.com
We take complaints seriously and will respond shortly after receiving written notice of your complaint and aim to be understanding with diplomacy.


Privacy/Policy Statement
Sustainable Clothing Co. (www.sustainableclothingco.com) is committed to ensuring that your privacy of personal information is respected.
Protecting your personal information is important, we aim to always handle it securely, carefully and in a confidential manner.
SCo. can collect information from you through a variety of ways:

  • Interaction in person at market stalls or pop-up-shops
  • Accessing our website and completing the contact form
  • Placing an order on the website or Depop

You have no obligation to provide any information requested by SCo.
If you choose to withhold your personal information in some cases we may not be able to process your order or provide you with the goods or services you are requesting.


Personal Information Use and Disclosure
With your consent by signing up to the website, Sustainable Clothing Co. may use your information to directly contact you for email or marketing purposes.
SCo. will not sell or trade your personal information to any individual or third parties, we will not disclose your personal information to overseas parties and will only use the information for the reason it was collected.
You will understand the purpose of the information collected from you at the time of collection and the purposes may include:

  • Processing your online order
  • Processing an order in person
  • Facilitation of loyalty programs, promotions and competitions
  • Feedback about improving the business
  • Sending a text message or email receipt (this applies to in-store/markets stalls)

Data Security
SCo. makes sure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration.
All information is held securely in the home office with scanning and protection systems in place.
Measures are also taken to destroy or permanently de-identify personal information when it is no longer required.
Some information will be held for up to 5 years to comply with legal requirements.
We obtain credit card information using secure protocols (PayPal) between the browser and our web server or via PayPal Here.
SCo. aims to keep all the personal information collected as accurate, complete and current as possible.


Identifiers
Sustainable Clothing Co. does not use any identifiers used by other agencies or commonwealth services in its dealings online (e.g.: Medicare Number).


Sensitive Information
SCo. does not collect or hold sensitive information about you regarding your opinions, beliefs, status, memberships, health or ‘sensitive information’ as defined by the ‘Privacy Act 1988’ unless required to do so by law.


Website Operations
When you visit Sustainable Clothing Co at www.sustainableclothingco.com we may collect certain information to enhance your online experience.
This information is sent to Google Analytics and is used in a cumulative manner to analyse how people use our site so that we can improve our service to you.
www.sustainableclothingco.com may collect unidentifiable information about your visit to the website regarding various statistics (i.e. the pages you view) to determine the way you use the site.


The website uses cookies, which are required for the shopping cart to operate. A cookie is a delicious snack ... joking, a cookie is a small file that is stored on your computer. If you choose to disable cookies (via your internet browser) it is expected that the website experience will be diluted and the online shopping cart may become inoperable.


Policy Updates
We may change this Policy statement from time to time. It will be reviewed regularly and modified as required to reflect changes in relevant legislation, best practice and contractual obligations.


How can I become part of the Sustainable Streetwear community?
We support designers and makers who have garments manufactured in ethically run factories or workshops using fair, living wages or designers who work from their own home studios, using locally sourced fabrics, organic cotton, hemp and bamboo, faux furs as well as other ethically made/sourced materials. 
We do not accept applications from designers who use fur, leather, silk, feathers, wool or any material which comes from a sentient being. We do not support the mass-production of clothing made in sweat-shop factories.